Help with your documents
Keep your current document open while you try these steps. If you contact us, describe what happened without sending the document itself unless we ask for it.
A page stopped because of a limit
The 10 free web pages are a one-time allowance. Paid web plans provide 300 or 2,000 new pages each month. A guest network limit is separate: sign in to check and use your own remaining allowance, then resume the paused pages. If your personal allowance is exhausted, compare plans or wait for your paid monthly allowance to renew.
I cannot find my document
Check the recent-document link in the new-document workspace on this browser. Signed-in documents appear in your library. Use the same Inksight account you used when scanning; guest work is tied to the browser session until it moves to an account.
My email sign-in code did not work
Use the most recent code sent to the same email address. Check spam and request a new code if the earlier one expired. Keep this tab open so your pending document or batch stays available.
A download did not appear
Check your browser's download list and permissions, then retry the export from the saved document. If you edited the text, save those changes before exporting. If the browser still blocks the download, tell support the format and browser.